We are a UK team of experienced technology, telecom and internet marketing professionals. We manage several closely integrated platforms that help our clients offer precise marketing solutions and direct delivery methods for their marketing campaigns and products.

Direct contact with your customers needs a considered delicate approach. We are experts in data cleansing and list management. Social Marketing is an indispensable tool allowing you to communicate cheaply and easily with your client base.


Mobile Marketing

Targeted mobile device marketing is an indispensable tool for communicating cheaply and easily with your client base. With broadcasting and social tools, you can send highly targeted messages to individuals or groups simultaneously. Media 247 can provide you with a web based interface that has a unique login for each client. From this simple to use client interface you can manage your campaigns and request further credits.

Our portfolio of applications can help you;

  • Increase viewer/audience interaction
  • Stimulate additional revenue streams
  • Subsidize prize and or production costs
  • Strengthen brand loyalty
  • Raise brand profile
  • Profile your audience quickly and accurately


Media Marketing

Interactive engagement marketing yields some of the best results. Mobile and tablet devices are now a necessity of modern life, customer engagement via personal devices is a primary goal. Media 247 utilizes the latest technology, zero day telecoms methods, social media bridging, big data analytics and target internet campaigns to achieve this goal.

Our voting application allows you to collect messages in a variety of formats to a single short-dial code using a keyword to identify your participants. Real-time voting pattern reporting is available on-line.

A poll can be used to hold a conventional vote or, for example in CRM, as either a feedback channel or as market research that provides an instant indicator of customer opinions.

Terms & Conditions

Welcome to our website at ("Website"). ("we" or "us") makes available certain interactive online entertainment services for users ("you") including online, mobile and fixed line telephone, text message services and webcam services ("Services"). The Services themselves are provided by independent third parties and are strictly for entertainment purposes.
You must read and agree to the Website's terms and conditions before you may access the Website or our Services.

1. Introduction

1.1 By using our Website and/or Services you accept these terms and conditions and enter into a legally binding agreement with us.
1.2 We reserve the right to vary the terms and conditions at any time and post any updated terms and conditions on the Website. Any amendments to the terms and conditions shall take effect from the date of publication on the Website.
1.3 You are responsible for regularly reviewing and shall be bound by the terms and conditions that are published on the Website from time to time. If you do not agree with the terms and conditions at any time then you should cease to use the Website and Services.

2. Users

2.1. You are at least eighteen years old or twenty-one if twenty-one is the age of majority in the location where you access the Website and/or Services. Persons under the age of majority, pretending to be over the age of majority or knowingly soliciting persons under the age of majority shall be immediately prevented from further use of the Website and/or Services and where applicable their Membership shall be terminated.
2.2 You reside in a territory where the laws do not deem the Website and/or Services to be illegal.
2.3 You acknowledge and accept that the Website and/or Services may contain sexually explicit material and you confirm that are not offended by the content of the Website and/or Services including any visual, audio or text content. We are not liable to remove content that causes you offence although we shall do so if, in our reasonable opinion, we believe any such content is illegal, is likely to be illegal or is against our policies.
2.4 You have not been convicted of any offence relating to violence and/or any offence under the Protection from Harassment Act 1997 or Sexual Offences Act 2003 (or under any statutory enactment replacing and/or amending these Acts) and you have not been subject to any injunction or any order to pay damages under the Protection from Harassment Act 1997 (or under any statutory enactment replacing and/or amending such Act).
2.5 You shall not allow minors to view or access the Website or access the Services.

3. Your Obligations

3.1 You shall use the Website and Services in a manner consistent with any applicable laws and regulations and shall perform your obligations set out in the terms and conditions.
3.2 In particular you shall NOT:
3.2.1 use the Website or Services for illegal purposes or infringe any third party's rights, including but not limited to privacy rights and/or intellectual property rights. You acknowledge the chat host's right to privacy and shall not infringe this right;
3.2.2 behave in a way that is offensive, racist, abusive, obscene, threatening or libellous in your use of the Website or the Services;
3.2.3 use the Website or Services for commercial or business purposes (other than as specifically permitted herein);
3.2.4 attempt to gain unauthorised access to any information available on the Website or Services or to any of the networks used in providing the Website or Services;
3.2.5 misuse the Website or Services in any other way.
3.3 You shall not use the Website or Services to engage in, promote or refer to any the following:
3.3.1 paedophilia or any references to sexual acts with minors, including adults role-playing as minors;
3.3.2 any sexual activity which involves or implies lack of consent from the participants, such as rape or physical restraint (whether real or simulated);
3.3.3 violent, degrading or humiliating sex including the following:
• the infliction of pain or physical harm, including sadism and masochism, strangling, burning, causing bruising or injury, or other type of torture (whether real or simulated). Some allowance may be made for mild consensual activity, which does not cause lasting physical harm (such as light spanking);
• visibility of blood, urine or faeces;
• cutting the body or penetration of the body by any object likely to cause actual harm or associated with violence (such as without limitation needles, knives, pins and heavy-duty tools);
3.3.4 bestiality;
3.3.5 prostitution and pimping;
3.3.6 drug use (whether real or simulated).
3.4 Any use by you of personal numbers will be made in accordance with the terms and conditions for personal numbers, a link to which will be contained on the page of the Website where you obtain your personal number or as is otherwise notified to you.
3.5 In the event that you breach any of the provisions above then we shall be entitled to take action against you including immediately preventing your access to the Website and/or Services or terminating your Membership or use of the Website and/or Services. Where we consider this appropriate and/or as may be required by law we shall take legal action against you including reporting you to any relevant law enforcement authorities.

4. Our Rights

4.1 We have the right to:
4.1.1 monitor, record and at our sole discretion, remove for any reason whatsoever any information or content and any other materials submitted by you ('Content'), particularly if we consider that the Content in any way breaches these terms and conditions or is otherwise against our policies or is in violation of the law;
4.1.2 prevent your access to the Website and Services and/or terminate your Membership or use of the Website and Services with immediate effect in accordance with the termination provisions below;
4.1.3 make changes to the Website and/or Services in our sole discretion or as required from time to time by law or applicable safety requirements;
4.1.4 to the extent permitted by law, copy, edit or reproduce any information submitted or transmitted by you on the Website and Services in any form.

5. Fees

5.1 Fees are payable by you for using the Services and these shall be notified to you prior to you incurring them. All fees include VAT unless expressly stated otherwise.
5.2 We have the right in our sole discretion and at any time to make any changes to our fees, payments, payment processing and collection methods, including but not limited to changes to our third party payment processors and currencies in which payment may be made.
5.4 If you have successfully registered as a member ("Member") on the Website then you may make a credit or (in certain territories) a debit card payment to purchase Reward points ("credits".) Please note that any credits purchased under the credits scheme shall be governed by these terms and conditions.
5.5 Please be aware that your credit or debit card issuer agreement governs your use of your designated credit or debit card in connection with any such payment. You must refer to that agreement and not these terms and conditions regarding your rights and liabilities as a credit or debit card holder.
5.6 Credit and debit card charges are processed via one of our third party processors, who will process the payment accurately and securely. In the event that you choose to make payment via the Website then you shall be transferred to the relevant third party processor's website where the relevant payment shall be processed.
5.7 If you are a Member, you may view a summary on the Website of your use of the Services along with your current payment balance.
5.8 You shall pay any sums due to us by the means of the payment specified on the Website and without any set-off, deduction, counter-claim or any other withholding of monies.
5.9 In relation to credit and debit card payments, the payment shall not be deemed to be made by you until we have received cleared funds in respect of the full amount owing.
5.10 Except as otherwise stated in these terms and conditions, we do not provide refunds unless we consider in our sole discretion that extraordinary circumstances apply although we may in our sole discretion grant credits in lieu of a refund. If you believe that you have a legitimate right to any refund then you must contact us in writing at info(at) giving a full explanation of your request. In the event that we issue a refund then this shall be made by crediting the credit or debit card that was used by you to make the purchase. No refunds shall be made by cash or cheque.
5.11 Where you elect at the time of sign-up to the Website to make periodic subscription payments in relation to the Services, you are responsible for any such payments in accordance with these terms and conditions.
5.12 If you elect to make a payment on a subscription basis where the payment automatically renews at the end of the original term ("Automated Recurring Payment"), then you shall be charged the agreed sum on the due date for renewal. However you shall not be charged this sum in relation to an Automated Recurring Payment in the event that we receive a notice from you (sent to: info(at) ) stating that you do not wish to renew your subscription no fewer than seven (7) days before the due date for renewal. This shall not apply to any trial offer unless we state that you will be automatically charged on the day following the date on which the trial offer expires.
5.13 In the event of a charge back occurring from your credit card and being charged back to us, your Membership will be terminated immediately and all of your credits will be forfeited. In addition we may take appropriate legal action to recover any sums due including but not limited to referring any charge-backs to third party debt collection agencies.
5.14 A Member who has not yet used the Services, acts in accordance with these terms and conditions and makes a payment to us, shall have the right to cancel and be refunded the payment within seven days from the date in which the payment is made by sending a notice to us at info(at)
5.15 For any payment and billing enquiries please contact our Customer Support team at info(at)

6. Membership and Credits

6.1 You may apply to register on the Website as a Member by providing a valid email address and other relevant details and you shall update us of any changes to these details. We shall be entitled at our sole discretion to reject any applications for Membership.
6.2 You shall not assign, transfer, part with and/or authorise any other person to use your user name and password ("User Details") and shall safeguard your User Details. You are solely responsible for any loss or damages caused by the use of your User Details, including any use not approved or contemplated by you.
6.3 Registering as a Member entitles you to certain membership ("Membership") benefits including in relation to the credits scheme that we may in our sole discretion operate from time to time ("credits Scheme".)
6.4 The credits Scheme is only open to Members in accordance with these terms and conditions. Under the credits Scheme, Members may have credits credited to their account in one of the two following ways:
6.4.1 by purchasing credits through making payment for these via the Website. In this case any credits purchased by a Member that have not been redeemed shall expire ninety (90) days from the date on which they were purchased; or
6.4.2 by being awarded credits through loyally using the Services in accordance with these terms and conditions. In this case any credits that have been not been redeemed by a Member also shall expire ninety (90) days from the date on which they were awarded. In this case these credits have no cash value until they are redeemed.
6.5 A Member's entitlement to redeem credits shall terminate or be suspended if:
6.5.1 the Member's account is terminated or suspended by us pursuant to these terms and conditions, or if the Member's account closes, terminates or expires for any other reason, or if:
6.5.2 we suspend or terminate the Rewards Point Scheme. In this case we shall give to Members as much prior notice as is reasonably possible and Members' accounts will be accordingly suspended or terminated.
6.6 If we suspend or terminate the Rewards Point Scheme and a Member has paid for credits, then we shall refund in full any pro-rata sum equivalent to the credits paid for by the Member as at the date of such suspension or termination and such calculation and payment shall be reasonably made in our sole discretion.
6.7 If we suspend or terminate the Rewards Point Scheme and a Member has not paid for credits but has been awarded these for loyally using the Services, then we shall not be obliged to make any payments to the Member.
6.8 We may close a Members' account where no points have been paid for, awarded to or redeemed by the Member for a continuous period of ninety (90) days.

7. Termination

7.1 We shall be entitled to terminate your access to the Website and/or Services and/or terminate your Membership with immediate effect in the event that:
7.1.1 you breach any of these terms and conditions; or
7.1.2 we cease trading or for any reason cease to operate the Website and/or Services; or
7.1.3 you do not use the Website and/or Services for a period exceeding ninety days.
7.2 If we terminate your Membership we will notify you in writing to the e-mail address you have supplied to us.
7.3 You may terminate your Membership at any time via the Website. If you would like to discuss this first then please contact us at info(at)
7.4 All monies paid by you to us are non-refundable and cancellation and/or termination of Membership or your agreement with us at any time for any reason will not entitle you to a refund of monies paid, except as otherwise stated in the terms and conditions.

8. Intellectual Property Rights

8.1 Any and all Intellectual Property Rights in the Website and Services shall be owned by us or our associates or licensees (as applicable). Intellectual Property Rights means patents, trade marks, service marks, registered designs, design rights, confidential information, applications for any of the foregoing, copyright (including copyright in software), database rights, know-how, unregistered designs, trade or business names and other similar rights or obligations anywhere in the world, whether registered or not and whether capable of registration or not.
8.2 Any trademarks including logos, names and images displayed on the Website are our registered or unregistered trademarks or those of our licensors as applicable. Except where expressly stated to the contrary, nothing on our Website confers any licence or right to use any trademarks displayed on our Website without our prior written approval.
8.3 By submitting any content to us you hereby grant to us a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your content worldwide and/or to incorporate your content in other works in any media now known or later developed for the full term of any rights that may exist in your content. If you do not want to grant to us these rights then you should not submit your content to us.

9. Disclaimers

9.1 The Website and Services are provided to you on an 'As Is' basis" without any representations or any kind of warranty made by us (whether express or implied by law) to the extent permitted by law, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose and compatibility. In particular, we do not guarantee that the Website and/or Services, or any element of the Website and/or Services, shall meet your requirements, purpose or expectations.
9.2 We do not warrant that any of the information, content or material supplied by you is accurate or current and we are not under any obligation to verify such information.
9.3 You acknowledge and accept that images, photographs and/or pictures of the chat hosts may be representations of their character rather than being actual images, photographs and/or pictures of the chat host.
9.4 We do not provide any warranties in respect of the results, availability, and uninterrupted use of the Website and/or Services or that they are free of viruses or defects.
9.5 We may on occasions need to perform network maintenance or upgrades. If we need to bring down the Website and/or Services to do so then we shall endeavour to provide reasonable advance notice to you. However, please be aware that we may do so at any time in our sole discretion and with no notice in order to preserve the integrity of our networks and we shall not be liable to pay any compensation to you if we do so.

10. Limitations on Liability and Indemnity

10.1 We shall have no liability to you for any and all damages, claims, awards, costs and expenses in relation to the following:
10.1.1 loss of data; loss of revenue or anticipated profits; loss of business; loss of opportunity; loss of goodwill or injury to reputation; losses suffered by third parties; or any indirect, consequential, special or exemplary damages arising from the use of Website and/or Services regardless of the form of action;
10.1.2 any content, information and/or other material contained on the Website and/or in the Services made available to you (including but not limited to that provided by a chat host) or arising from any unauthorised use of Content, information and/or other material submitted or received by you on the Website and/or Services;
10.1.3 any links to other third party websites ("Linked Sites") that the Website may contain. We are not responsible for the contents of any Linked Site and the products and/or services offered on third party websites. The inclusion of any link does not imply endorsement or approval by us of the Linked Site or any association with its operators.
10.2 In any event, our total liability to you under and/or arising in relation to these terms and conditions shall not exceed three times the amount paid by you in relation to the Website and/or Services within the preceding year (if any) or the sum of £150 whichever is the higher. You shall produce to us written evidence of any claims for which it is alleged that we are liable together with written details of how any loss was caused by us and the steps you have taken to mitigate the loss (if any) before we consider your claim.
10.3 Nothing in these terms and conditions shall exclude or limit:
10.3.1 Our liability for death or personal injury due to our negligence or any liability which we are not permitted to exclude or limit as a matter of law; or
10.3.2 any of your statutory rights which may not be excluded or limited due to you acting as a consumer.
10.4 You shall indemnify us against any and all losses, damages, awards, costs (including legal costs) and expenses suffered by us and arising from or relating to your use of the Website and/or Services, or arising from or due to any breach of these terms and conditions by you.

11. General

11.1 You agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of this agreement or your use of the Website and/or Services.
11.2 We may assign or transfer our rights and obligations under these terms and conditions to a third party at any time.
11.3 These terms and conditions contain the entire agreement between you and us with respect to the subject matter hereto and supersedes all previous agreements and understandings between us.
11.4 If any provision of the terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the terms and conditions and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.
11.5 No waiver by us of any breach of the terms and conditions shall be considered as a waiver of any subsequent breach of the same provision or any other provision.
11.6 Any delay or failure by you or us to perform any obligation under these terms and conditions shall not constitute a breach of these terms and conditions to the extent that it is caused by an act, event, omission or accident beyond the reasonable control of that party.
11.7 Headings in these terms and conditions are for ease of reference only and shall not affect their interpretation.
11.8 All third party rights are excluded and no third parties shall have any right to enforce the terms and conditions. This shall not apply to our associated companies who shall have the right to enforce the terms and conditions as if they were us.
11.9 The terms and conditions are governed by and interpreted in accordance with the laws of England and Wales and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.

12. No reliance on information

The content on our site is provided for general information and entertainment purposes only. It is not intended to amount to advice on which you should rely. Elements of the services we provide are of a fantasy nature only and do not reflect reality. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

13. Premium rate services

These are services which are charged to your phone when either texting, or requesting services from a service provider (such as pictures or videos).

Calls to Premium Rate Numbers can cost up to £3.60 per minute plus your phone company’s access charge. You must have permission from the bill payer to call and be 18+. Calls are recorded. If the live agent is busy you may be able to listen to her conversation until she becomes free. Your conversation will also be available to other callers to listen to.

You may receive marketing messages by SMS and e-mail. You can stop receiving marketing communications by email info(at)

Due to the nature of our services it may be necessary to communicate with you from time to time via SMS or E-mail.

14. Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

15. Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

16. Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

17. Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

18. Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

19. Copyright

Copyright for any material submitted for use by this site remains with the originator. As far as reasonably practicable the site will facilitate contact to enable a copyright request to be made.

20. Applicable law

These terms of use, its subject matter and its formation, are governed by Netherlands law. You and we both agree that the courts of the Netherlands will have exclusive jurisdiction. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Netherlands law. We both agree to the exclusive jurisdiction of the courts of the Netherlands.

Privacy Policy

This privacy notice aims to give you information on how we collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.


Changes to the privacy notice

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This version was last updated on 16th April 2019

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Datancludes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use our website, products and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

apply for our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a promotion or survey; or
give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Please see our privacy policy to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us .

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Data Type Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company for marketing purposes.

Opting out

You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use.

Change of purpose

Change of purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

• External Third Parties as set out in the Glossary.
• Ofcom, Phone-Paid Services Authority, Advertising Standards Authority, any other regulatory authority that we may be legally obliged to pass data to.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Our external third parties may be based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented :

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Information disclosed in connection with business transactions or transfer

Information that we collect from our users, including Personal Data, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Data, will be disclosed or transferred to a third party acquirer in connection with the transaction. You acknowledge that such transfers may occur, and that any acquirer may continue to use your Personal Data as set forth in this Privacy Policy.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Please note, any username or handle you may use when registering with or visiting our site(s), may be shown in chat or group chat environments. For that reason, please do not include any personal information in the username itself.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are [available in our retention policy which you can request from us by contacting us.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.



Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.


External Third Parties

• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EU, who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the EU who require reporting of processing activities in certain circumstances.
• Ofcom, Phone-Paid Services Authority and Advertising Standards Authority.


You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.