If you require help in managing a large volume of calls into your call centre, media-247 provide a Data Capture service so you don't miss any of those important enquiries. The service allows you to set up a series of questions that your customer responds to by leaving voice clippings on our IVR. For example, callers responding to a promotion may leave their name, address and telephone that can then be retrieved during quieter periods and transcribed onto CD or down-loaded over the phone.

Possible Applications

• Competitions
• TV Promotions
• 'Out of Hours' Customer Service
• Brochure/Catalogue request line

Transcription

Our IVR service can capture up to 10 fields of information without the need for a live operator. This service is ideal for promotional leaflet or brochure requests. media-247can capture the various voice files deposited by the caller i.e name & address for brochure enquiries, or answers for competition hotlines. This information can be provided to you in a variety of ways.

• 'Dial-In' remote access
• Collect your voice files from an 'ftp' site
• Burn to CD (prices on request)
• Full Transcription (prices on request)